Job Position

Server

Server Position Description

Trackside Station Grill and Bar employees team members who demonstrate a passion for hospitality and dedication to Trackside Company values- community, integrity and customer service. We are a diverse Company that provides the opportunity to excel in a fast paced multicultural environment, while gaining life-long professional experience that will benefit the longevity of career goals. Our commitment to teamwork, perseverance and the customer experience set us apart in our community, and creates a work environment full of opportunities for growth and promotion.

As a Server, you perform guest services by taking orders, serving food and beverages to guests promptly. It is our Servers who ensure guest satisfaction.

Good communication skills are a must. Your teamwork with other team members is essential to the function of the restaurant. You must be able to anticipate the Guest’s needs, as well as communicate those needs to the appropriate service team members. This position requires the ability to work both as a team member and independently.

Due to the nature of our business, this position requires availability to work weekends and holidays.

ESSENTIAL FUNCTIONS

• Responsible for greeting Guests within 30 seconds to 1 minute, in a friendly manner, making a positive first impression, making eye contact with a warm smile, using names wherever possible, (VIP)
• Performs guest services by taking orders, serving food and beverages to the guests promptly and following the standards set by the restaurant
• Exhibits an outgoing personality and promotes a warm, inviting atmosphere
• Follows the Trackside Steps of Service
• Must be able to effectively communicate and interact with Guests, other service team members and management
• Must be able to pre-bus and bus tables, complete required side work in a timely manner, and perform light restaurant cleaning duties
• Must practice safe food and beverage handling and cleanliness at all times
• Must observe Pennsylvania Liquor Control Board service guidelines and maintain a current RAMP Training certificate.
• Must be able to transport food orders from kitchen to appropriate guest
• Safely handles service equipment such as knives, coffee maker, soda gun, etc.
• Explains menu items and terms and provides suggestions to guests when asked, upselling as available
• Must be able to accurately input orders into POS terminal, handle money, make changes, and process credit card payments
• Must be able to read and organize tickets
• Ability to interact and communicate with team members in a fast paced, high stress environment
• Maintain regular attendance in compliance with Trackside attendance policy
• Attend all required trainings and meetings.
• Must be available to work evenings, weekends and holidays
• Maintain high standards of personal appearance by following the Trackside Server Dress Code requirements.
• Have complete knowledge of the food menus, drink menus, floor plan, table numbers and stations.
• Assists Host, Bartender and Food Runner whenever necessary
• When Guests are leaving, thank them for coming, using names wherever possible (VIP)

OTHER FUNCTIONS

• Other duties assigned by manager or supervisor on duty
• Must adhere to company uniform and appearance policy

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High School diploma or equivalent preferred
• 6 months of experience as a Server or similar preferred
• Ability to memorize food and drink menus
• RAMP Training Certification
• Fluent in English
• Strong knowledge of commonly used concepts, practices and procedures in a restaurant setting.
• Relies on experience and judgment to make effective decisions
• Strong interpersonal and communication skills
• Exhibits teamwork at all times
• Ability to work in a fast paced environment
• Excellent organizational and problem solving skills
• Ability to handle cash accurately
• Ability to multitask
• Attention to detail, cleanliness and safety
• Patience and customer-oriented approach
• Responsible and trustworthy

PHYSICAL REQUIREMENTS

• Lifts 10 lbs constantly, up to 25 lbs frequently, up to 50 lbs occasionally.
• Lifting from the floor to shoulder occasionally and overhead frequently
• Exposed to cleaning products
• Color and depth perception required for vision. Needs both near and far sight
• Twists and reaches constantly
• Grasps objects to move and manipulate constantly
• Stands and walks constantly inside and outside of the restaurant
• Listen to and comprehend instructions from guests and team members over background restaurant and equipment and noise constantly
• Frequent hand washing required
• Ability to be mobile on your feet for a minimum of 6 hours

EQUIPMENT USAGE REQUIREMENTS

• iPad, computer/POS (Point of Sale), desk supplies, telephone, bus tubs, trays, tables, chairs, high chairs, coffee maker, soda gun, water pitcher, ice buckets, glass rack, dish machine, garbage cans, food products

WORKING ENVIRONMENT

• Typical restaurant environment, heat and air conditioning, cold in freezer and walk in refrigerator.
• May experience sudden changes in temperature while seating guests outside or performing opening procedures

Teamwork is the key to our business’s success. Servers are expected to work with other Servers as a team, communicating with other service members including Hosts, Food Runners, Bartenders and Managers. During service, here are some things you can do to promote that teamwork:

• Communicate with your team with respect, providing pertinent information you feel affects the Guest’s experience.
• Communicate with Management if there are any issues that may affect the Guest’s experience.
• If you see something is not in the correct place, or needs to be done, fix it without having to be asked to do so.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of individuals in this position. This position description is subject to change by the Company as the needs and requirements of the position change. Continued employment remains on an “at-will” basis.

About Employer

Trackside Grill + Bar

Located at 50 Crystal Street in East Stroudsburg, PA, Trackside Station Grill & Bar is a lively, family friendly atmosphere that makes it a local favorite to enjoy a lite bite to eat, a hearty meal or happy hour with friends. With an out of this world menu featuring classic pub fare and new twists on traditional favorites, Trackside is a destination restaurant you don’t want to miss.

Built on the historic Dansbury Depot property, arguably one of the most tradition-rich locations in the Poconos, Trackside is forging a new legacy as one of the premiere dining and entertainment locations in the Poconos. But you can’t believe everything you read, come see for yourself!